BOX OFFICE TERMS & CONDITIONS

All RMSO tickets are sold through the Polaris Centre Box Office (and at RMSO.ca). They are sold subject to agreement to the following terms and conditions. Feel free to contact us regarding any specific queries.

Tickets May Be Purchased:

1 – Online
www.polariscentre.ca

2 – Phone
403-255-9368 during weekday office hours (10am-4:30pm)

3 – In Person
The Polaris Centre for the Performing Arts
#8, 261051 Wagon Wheel View, Rocky View County, AB
10-4:30 pm weekdays.

At least 45 minutes before all seated events, or for standing events from the advertised door time.
Extra hours during festival periods. All revisions to opening hours will be publicized online.

Payment Methods and Fees
Online, we accept credit cards and Applepay/Googlepay as applicable. At the box office, we are able to accept all forms of payment, including cash, cheque, debit, and credit.

Age Recommendations
Age recommendations feature on listings for our family-friendly shows. These are usually only considered guidelines, and audiences of other ages are welcome to attend. Any definite restrictions will be clearly advertised. Children must be accompanied by an adult.

Child & Student Tickets
Ticket prices for children & students will be advertised for each performance. Due to Fire Codes, all patrons [including babes in arms] require a ticket. This ensures we have a proper head count (based off the ticket scanners) in case of an emergency.

Refunds & Exchanges
Once purchased, we regret that tickets may not be refunded or exchanged.

Transferring Tickets
You may transfer your concert tickets to a friend free of charge using the SHOWPASS app. n.b. There is a limit of 1 transfer per ticket.

Collecting Tickets at the Venue
All tickets can be collected from Box Office, either in advance or at the WILL-CALL table before the show. If you have your tickets printed (or have the ShowPass app installed), you can skip the pickup and simple scan in.

If you’ve lost the email or forgot a printout, we simply need a piece of ID to issue your tickets.

Advance Ticket Prices
Many performances are cheaper when booked in advance. Any unsold tickets will be available to purchase on the door, though please note these tickets may cost more for some events.

Discount Rates
We offer discounted tickets for Children and Students to the majority of our shows. Please choose the applicable option at booking. Unless otherwise specified, discounted ticket rates apply to the following groups:

  • Full-time students (12-17)

  • Post-Secondary Students (with ID)

  • Children (0-11)

Please bring proof of status with you to the event, as you may be asked for confirmation of status.

Comments, Complaints and Feedback
For all comments, complaints and feedback, contact 403-255-9368.

General Conditions
We reserve the right to refuse admission or re-entry to a performance. Latecomers may be asked to wait for a suitable break in the performance before entering. Tickets sold by The Rocky Mountain Symphony should not be sold on for profit or commercial gain by any unauthorized seller. In the event of a performance cancellation, The RMSO will take reasonable measures to contact all affected audience members, and will offer either exchange or refunds. The RMSO reserves the right to make changes to advertised line-ups, though reasonable efforts will be made to communicate changes in advance.

All ticket purchases through The RMSO Box Office are sold subject to agreement to these terms and conditions.